Last updated: September 21, 2026
We want you to be happy with your purchase from Simple Page Studios. Please review the following policies before placing an order.
Returns
Unused, non-personalized physical products may be returned within 14 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging when possible.
- You must contact us before mailing the item.
- You must provide your order number or other proof of purchase.
Do not mail a return until you have received return instructions from us.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Products made with a customer-submitted name or other custom information
- Digital downloads
- Gift cards
- Items that have been used, altered, or damaged after delivery
- Blind Date With a Book packages that have been opened
- Gift boxes containing opened food, beverage, personal-care, or other sealed items
Cancellations
Cancellation requests must be submitted within 2 hours of purchase.
After two hours, production or order preparation may have begun, and cancellation cannot be guaranteed. Personalized or custom orders cannot be cancelled once production has started.
To request a cancellation, email [email protected] and include your order number.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at [email protected].
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
If the problem was caused by our error or the item was damaged in transit, we will work with you to provide an appropriate replacement or refund. Please keep the item and its packaging until we have reviewed your request.
Personalized Orders
Please carefully check all names, spelling, sizes, quantities, and other personalization details before submitting your order.
We produce personalized items using the information entered at checkout. We are not responsible for errors in information submitted by the customer. If we make an error while producing your personalized order, please contact us within 7 days of delivery so we can correct it.
Return Shipping
Customers are responsible for return-shipping costs on eligible returns unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error. We recommend using a trackable shipping service. Simple Page Studios is not responsible for return packages that are lost or damaged in transit.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Shipping charges are not refundable unless the return resulted from our error.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We do not offer direct exchanges. If you want a different eligible non-personalized product, please return the original item according to this policy and place a new order.
Damaged, defective, or incorrect items may be replaced without requiring a new purchase.
Contact Us
For questions, cancellation requests, damaged-order reports, or return authorization, contact:
Simple Page Studios
Email: [email protected]